Website & Demo Terms

1. Demo status

The public showroom is a demonstration environment. Businesses, conversations, property records, metrics, campaign outcomes and workflows may be simulated, seeded or illustrative unless expressly labelled otherwise.

2. No automatic purchase

Submitting an application for founding-client or implementation access does not by itself create a paid subscription, guarantee acceptance, reserve capacity indefinitely or oblige either party to enter a contract. Where an application stage takes no payment, that will be stated clearly in the application flow.

3. Commercial implementation and payment

If an application progresses, the order or proposal will identify the agreed Concierge, implementation scope, fee, subscription, channels, integrations and any separately priced work. Cleared payment gives the client immediate access to the private platform and guided onboarding unless the order states otherwise. Card, bank transfer, direct debit or another offered payment method may be used. Recurring fees are charged in advance according to the agreed billing cycle.

4. Implementation Satisfaction Commitment

The client must complete the required onboarding, provide the required access and submit the agreed Concierge for launch review within 14 calendar days after payment to qualify for this commitment. The three-day onboarding standard is the expected route for providing essential information and access. A client who does not submit for launch review within 14 calendar days does not qualify for a refund under this commitment, although access and ordinary implementation support may continue under the order.

After a qualifying submission, we review the configuration and work to make the agreed standard implementation deployment-ready. If we fail to deploy the agreed standard implementation within 14 calendar days after that submission for reasons within our control, we continue the necessary implementation work for up to a further 14 calendar days without an additional professional fee. If we still cannot deploy the agreed standard implementation, the client may terminate that implementation and request a refund of the applicable core implementation fee.

This commitment concerns delivery and deployment of the agreed system. It does not guarantee leads, replies, appointments, sales, revenue, savings, return on investment or any other commercial result.

5. Paused delivery time

A delivery period pauses whenever progress requires client information, access, approval or a scope decision, or while a third-party provider is reviewing a submission. For Meta, WhatsApp or another provider request, time stops when the request is submitted and resumes when it is approved, refused or returned for further action. A third-party decision is not treated as our failure to deliver, but work that becomes possible after that decision remains part of our delivery responsibility where it is within the agreed scope.

6. Completed work, cancellation and refunds

If the client cancels, becomes unavailable or does not provide what is reasonably required, completed milestones, authorised work already underway and unavoidable third-party charges remain payable. Any refund is limited to the unearned part of the applicable fee unless the Implementation Satisfaction Commitment above applies.

Completed and usable activation work may be separately itemised in an order. This can include WhatsApp number configuration, Meta asset setup and message templates that have been prepared, submitted or approved. Separately valued work that has been completed and remains usable by the client, and third-party charges that the provider will not return, are excluded from a core implementation refund. This does not limit rights that cannot legally be excluded.

7. Acceptable use

You must not use the demo to submit unlawful material, attempt unauthorised access, probe security, impersonate another person, send harmful code, abuse connected providers or use the service in a way that infringes third-party rights.

8. AI limitations

AI-generated output can be incomplete, incorrect or contextually inappropriate. The demo is intended to demonstrate product behaviour, not to provide legal, financial, medical or other regulated professional advice. Production safeguards, approval rules and human escalation requirements depend on the agreed customer implementation.

9. Third-party services

Integrations such as Meta, WhatsApp, Facebook, Instagram, email, CRM, booking, property or other platforms remain subject to those providers’ terms, approvals, availability, pricing and technical restrictions. AI Concierge does not control third-party platform approval decisions.

10. No guaranteed outcomes

Examples of lead recovery, response, qualification, revenue, conversion or cost are demonstrations or scenarios unless a customer-specific result is expressly documented. No particular financial, sales or operational result is guaranteed.

11. Intellectual property

The showroom software, AI Concierge materials and original product design remain the intellectual property of the provider or its licensors. You receive no ownership rights merely by accessing the demo.

12. Liability

To the extent permitted by applicable law, the public demo is provided for evaluation and may be changed, suspended or unavailable. Nothing in these terms excludes liability that cannot legally be excluded.

13. Governing law

These website/demo terms are governed by the laws of Spain, subject to mandatory law that may apply. A later commercial agreement may contain more specific terms.