AI Concierge
AI Concierge helps businesses answer customer enquiries, qualify leads, manage customer conversations and book appointments. Businesses configure their own knowledge, rules and integrations so their Concierge can perform specific customer-facing tasks.
What AI Concierge does
AI Concierge provides configurable customer-facing assistants for website chat, lead follow-up, sales, customer service and appointment booking. It helps an authorised business respond consistently, collect relevant customer information, use approved business knowledge and hand conversations to people when human attention is required.
Why AI Concierge requests Google access
Connecting a Google account is optional. Access begins only when an authorised user deliberately chooses to connect Google and approves the requested permissions.
Google Calendar
AI Concierge reads calendar availability and creates appointment events requested through an authorised booking flow. Calendar information is used only to provide appointment scheduling.
Gmail read-only access
AI Concierge reads mailbox information live so the authorised user can view recent messages and ask questions about their inbox. It does not send, modify or delete Gmail messages, and mailbox content is not imported into the AI Concierge database.
Privacy and user control
AI Concierge uses Google user data only to provide features requested by the authorised user. Google user data is not sold or used for advertising. Access can be withdrawn by disconnecting the integration or revoking AI Concierge access in the user’s Google Account settings.